Technical malfunctions happen and unfortunately do not take into account after-work hours or weekends. For such emergencies, we offer you the possibility to make use of our VIP support. They will take care of your request daily from 6:00 a.m. to 10:00 p.m. - even on Sundays and public holidays.
As a VIP customer, you benefit from better accessibility of the support team, this also applies during our office hours. In addition, your support tickets will be prioritized. Depending on the severity of the problem, you can report your concern either by phone or by emergency service desk ticket. When reporting via our emergency phone, the support response time is a maximum of 15 minutes.
For more information, please refer to the Service Level Agreement below. If you would like to use VIP support, please feel free to contact us.