INFORMATION FOR medical practices

Learn everything you need to know about the COVID-19 app for your medical practice.

01

Print labels

Depending on your laboratory, you will receive either pre-printed label sheets or blank label sheets that you must print yourself. If you print the labels yourself, you will need a standard laser printer or a Seiko printer as well as the "COVID-19 Customer Tool" printing program. You can obtain access to the COVID-19 Customer Tool from your laboratory.

02

Patient label

For each patient you will receive two labels that belong together: one label with the imprint "Patient" and one with the imprint "Lab". When you take a swab from a patient in the practice, the patient receives the patient label with a QR code from you. This allows the patient to download the patient app from the relevant app store and log in using their QR code or ID number.

03

Lab label

The corresponding laboratory label must be affixed to the referral slip. If the test is to be performed in the practice itself, send this referral slip together with the laboratory order to your laboratory. If the test is to be performed at an external testing station, give your patient the referral slip together with his patient label.

04

Assignment in the laboratory

The ID number can be assigned to the corresponding order in the laboratory via the attached laboratory label.

05

Notification of the patient

As soon as the test is complete, a push notification is sent to the patient app. This tells the patient in real time that their test result is ready and they can retrieve the result in the app by logging in again. In case of a positive result, immediate action can be taken.

Questions and answers 

What do I need for label printing?

You need a standard laser printer or a Seiko printer and the printing program "COVID-19 Customer Tool".

Where can I get the label sheets?

You will receive the label sheets from your laboratory. If you have not yet received adhesive labels from your laboratory, first print the QR codes on normal paper.

What do I need to consider in terms of labels?

You will receive two labels for each patient. The label with the imprint "Patient" is given to the patient and the label with the imprint "Laboratory" is affixed to the referral slip. If the test is performed at an external testing station, give your patient the referral slip for this as well as the patient label. With this, the patient can download the COVID-19 app and view his result as soon as it is available.

Is the patient data secure?

Yes. No personal data is stored or sent. The respective ID is not linked to personal data. The ID on the server does not allow any conclusion to be drawn about the patient.
In addition, all data exchanged between the server and the app or between the server and the labs is encrypted end to end (i.e., from program to program) according to the latest recommendations of the BSI